Posted: Thursday, March 15, 2018 11:13 PM
At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Servicesand for the people who work here.
NTT DATA Services is committed to improving patient outcomes by creating efficiencies across the healthcare ecosystem. A recognized leader in the healthcare space, the company delivers targeted segment solutions including patient engagement, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management and policy administration, in addition to core managed infrastructure, application and business process services. Clients include more than 1,800 hospitals, 2,200 long:term care facilities, 225 acute care facilities, 43,000 clinicians, 1,000 physician practices and 50 insurance providers in support of 65 million policy holders.
NTT DATA Services currently seeks a Clinical Helpdesk Support Analyst to join our team in Plano, TX. You will work with a fast:paced global leader in IT and have the ability to learn from the best and brightest in the industry. We are only considering local applicants at this time. All candidates will have to be shift flexible. Nights and weekend work will be required.
:Responds to incidents regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech
:Incidents may include, but are not limited to, workflow issues, application errors, user access, and functionality
:Will receive, analyze, and process the EMR requests submitted via e:mail, Web, and voice mails; examples include master files and category list modifications, smart lists, text, note support, etc.
:Tracking and documenting the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner
:Responsible for driving resolution of incidents on a 24/7 help desk
:4+ years of relevant experience or equivalent combination of education and work experience / High school diploma or equivalent required
:1+ years of experience in one or more of the following EMR applications : Epic, Cerner, McKesson and Meditech
:1+ years clinical care delivery experience
:Previous experience in a call center environment
:Demonstrates a service philosophy in all interactions with clinicians and colleagues
:Strong communication and interpersonal skills
:All candidates will have to be shift flexible. Nights and weekend work will be required
:Experience in EMR system integration with other clinical systems
:Certifications in one or more of the above mentioned EMR applications
:Associates degree, technical college or some college course work preferred
This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp:2:corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.
About NTT DATA Services
NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.
NTT DATA Services, headqua
• Location: stamford, Westchester
• Post ID: 162096112 westchester