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Posted: Sunday, February 4, 2018 5:23 AM

Medical Device Complaint Technician (QA0019/QA0020)
Ascensia Diabetes Care16 reviews-Valhalla, NY
Job Summary
Ascensia Diabetes Care is a global specialist diabetes care company, dedicated to helping people living with diabetes. Our mission is to empower people living with diabetes through innovative solutions that simplify and improve their lives. We use our innovation and specialist expertise in diabetes to develop high quality solutions and tools that make a positive, daily difference for people with diabetes.
POSITION PURPOSE:Plan, perform, evaluate and document experiments to provide valid data on current or potential products, components or processes. Conduct troubleshooting and product evaluations. Prepare specifications procedures and protocols, and evaluate customer complaints, inquiries and satisfaction issues.
+ Analyze materials or finished products according to established procedures and as directed by supervisor.
+ Record and report results in a manner acceptable for legal purposes. Provide interpretive commentary and analysis as necessary. Provide statistical analysis for reports leading to Technical Review, process or product evaluations, and process product qualifications as directed by supervisor.
+ Perform necessary testing to assure the validity of the testing procedures as directed by supervisor.
+ Report deviant results and design alternate experimental protocols to identify problems or to provide solutions.
+ Prepare reports on new or ongoing product quality assurance for management as directed by supervisor.
+ Continue to develop expertise in the quality systems assigned. Be able to assist as an advisor to Quality personnel on issues.
+ Network with scientists/engineers to be aware of scientific projects and relationships to assigned area of responsibility.
+ Perform special assignments as directed by supervisor.
+ Resolve technical and Quality problems and questions for countries and provide technical support.
+ Coordinate the handling of potential adverse information.
+ Coordinate implementation of corrective actions determined as a result of adverse information. Determines appropriate test methods/protocols for investigation of process, product and/or component evaluations. Recommendations made by this position will influence preventative and corrective actions taken in product design, process control and customer interactions. Amount of supervision is moderate to minimal. Consults with supervisor at pivotal points in projects.
+ Bachelor s degree in the sciences emphasizing chemistry, life sciences or engineering.
+ ASQ certification desirable.
+ Understanding of valid experimental design and interpretation and command of basic laboratory techniques.
+ Able to effectively analyze results of experimentation, evaluations and testing and able to summarize and report findings.
+ Sound judgment is essential for supplying recommendations.
+ Good computer skills and statistical analysis ability.
+ Effective verbal and written communication and human relations skills.
YOUR APPLICATION:Ascensia offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and are driven by innovation and the desire to improve the lives of our patients, we encourage you to apply now. Job postings will remain open for a minimum of five business days and are subject to immediate closure thereafter without additional notice.
TO ALL RECRUITMENT AGENCIES:Ascensia does not accept unsolicited third party resumes.
Ascensia is an Equal Opportunity Employer.
Job Type: Full-time


• Location: Westchester

• Post ID: 158168077 westchester is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018